A licensing dispute is a difference of opinion between you and APRA AMCOS on aspects of its licensing practices or administration. A licensing dispute may arise for a number of reasons, for example:
A complaint is different to a dispute. A ‘complaint’ is an allegation that APRA AMCOS’ conduct has fallen short of the standard of conduct required by the Code of Conduct for Collection Societies (Code). An example of a complaint is if you are not satisfied with the manner in which you have been treated by a staff member or the availability of information about how licence fees are calculated or administered. For more information about raising a complaint with APRA AMCOS, please see our complaints procedure.
You have the option of raising a licensing dispute directly with APRA AMCOS or our independent third party alternative dispute resolution facilitator, Resolution Pathways.
Resolution Pathways is an independent third-party Alternative Dispute Resolution facilitator. The initial consultation with Resolution Pathways is free of charge and often disputes can be resolved on the spot. Resolution Pathways’ service includes Mediation, Expert View (non-binding) and Expert Decision (binding). You can find more about this process and how to lodge a dispute at Resolution Pathways.
You can raise a licensing dispute with APRA AMCOS in one of the following ways:
Where possible, please provide your name and relevant contact details as anonymous disputes are more difficult to resolve successfully.
Any person or organisation that has, or intends to have, any dealings with APRA AMCOS can raise a licensing dispute, including licensees, potential licensees, and members of the public.
Your licensing dispute should include:
If you'd like some help in either formulating your licensing dispute or questions about what information to include, please email or write to the Disputes Officer at APRA AMCOS, [email protected]