If you're a member, we can help you resolve any dispute you may have with us or other writers or publishers. Alternatively, the matter may be referred to independent dispute resolution facilitator, Resolution Pathways. See member dispute procedure
Music licence disputes
If you do not agree with how we apply licences to your business, with our fees, or with any of our services please let us know. The matter may be referred to an independent dispute resolution facilitator, Resolution Pathways.See licence dispute procedure
A complaint has to do with the conduct of APRA AMCOS or that of our staff. We'll do our best to resolve your complaint quickly and to your satisfaction. At the end of the year a third-party Code Reviewer determines whether we were in breach of the Code of Conduct for Collection Societies.