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Feedback centre

Compliments & suggestions

We love hearing when we do something well or ways we could serve you better.

If you have a suggestion for how we could improve or want to compliment a specific staff member or team, let us know! We'd be happy to forward your feedback to the relevant department.

Send a compliment or suggestion

Raise a dispute

Membership disputes

If you're a member, we can help you resolve any dispute you may have with us or other writers or publishers. Alternatively, the matter may be referred to independent dispute resolution facilitator, Resolution Pathways.
See member dispute procedure


Music licence disputes

If you do not agree with how we apply licences to your business, with our fees, or with any of our services please let us know. The matter may be referred to an independent dispute resolution facilitator, Resolution Pathways.See licence dispute procedure

Complaints

A complaint has to do with the conduct of APRA AMCOS or that of our staff. We'll do our best to resolve your complaint quickly and to your satisfaction. At the end of the year a third-party Code Reviewer determines whether we were in breach of the Code of Conduct for Collection Societies.

See complaints procedure

Whistleblowing

We encourage those who are aware of wrongdoing to speak up. APRA AMCOS whistleblower policy supports our commitment to the highest standards of corporate compliance and ethics.

When you raise a Reportable Matter you can choose to be anonymous. The matter may be refered to an external investigator or expert for a formal investigation. Read the APRA AMCOS whistleblower policy to learn more.

Submit Reportable Matter