Policies & procedures
APRA AMCOS complaints procedure
APRA AMCOS has multiple systems in place to ensure we're providing the best service possible at all times. However, you may wish to comment on an aspect of the conduct or operation of APRA AMCOS.
Read the APRA AMCOS Complaints Policy and Procedure to find out how we ensure complaints are handled in an efficient, transparent and fair manner, or to make a complaint.
APRA AMCOS disputes procedure
If you have a dispute in relation to APRA AMCOS’ licensing practices or administration, you can submit a ‘dispute’. A dispute is different to a complaint in that a ‘dispute’ is a difference of opinion between you and APRA AMCOS on aspects of our licensing practices or administration.
Read the APRA AMCOS Licensing Disputes procedure to find out how to submit a licensing dispute.
If your dispute involves a disagreement between you and another writer or publisher member, read about our Member Dispute procedure to find out how to submit a member dispute.
APRA AMCOS privacy policy
At APRA AMCOS, we take our privacy obligations seriously. We handle personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Act).
Read the APRA AMCOS privacy policy to find out things like the kinds of personal information we collect, hold, use and disclose, and how we do it.
APRA AMCOS whistleblower policy
APRA AMCOS encourages those who are aware of wrongdoing to speak up. This policy supports our commitment to the highest standards of corporate compliance and ethics by encouraging whistleblowing without fear of reprisal or retribution.
Read the APRA AMCOS whistleblower policy to find out how to raise Reportable Matters. The policy also details how APRA AMCOS receives and investigates Reportable Matters and protects whistleblowers.
APRA AMCOS Statement of Expectations
We expect everyone involved with APRA AMCOS to respect others, and to act lawfully, safely and responsibly. These expectations apply to our members, staff, advisory groups, award nominees, award winners and others involved in any APRA AMCOS function, event and program, and to partners and contractors in their dealings with APRA AMCOS.
Read our Statement of Expectations to understand what is not acceptable and how to speak up if you know of breaches to these expectations.
APRA AMCOS Equity Action Plan
Our Equity Action Plan was developed under the mentorship of Diversity Arts Australia over the first half of 2021.
The plan focuses on how we can embed diversity and deliberate inclusion in our work practices and in how we engage with our members and other stakeholders.
The Equity Action Plan follows on from APRA AMCOS' firm belief that broad representation is the key to a safer and more inclusive and respectful music industry.
Reconciliation Action Plan
Over the last two plus years, APRA AMCOS as an organisation has taken the steps towards a Reflection Reconciliation Action Plan (RAP).
In December 2023, Reconciliation Australia formally endorsed our Reflect RAP, which is being implemented during 2024.
Music, and those who create it, are the reason why we exist as a business.
Service Provider Code of Conduct
We like to work with service providers that demonstrate a commitment to the same standards, qualities and values as APRA AMCOS. Read the Service Provider Code of Conduct to find out what they are and how to partner with us.
Modern Slavery Statement
Our Modern Slavery Statement explains our commitment to having effective systems and controls in place to safeguard against any form of modern slavery taking place within our business and our supply chains.
This statement is made pursuant to the Modern Slavery Act 2018.
Child Protection Policy
We are committed to protecting the rights, safety and wellbeing of all children and young people who participate in programs facilitated by APRA AMCOS.
We regularly engage with children and young people through our membership activities and events and through our schools programs, including our SongMakers program.
The Child Protection Policy is intended to protect and empower children and young people who are vital and active participants in APRA programs.
Minimum Standards for a Mentally Healthy Music Industry commitment
Support Act’s Minimum Standards for a Mentally Healthy Music Industry were developed in consultation with representatives from the music industry and regulatory authorities in line with the actions proposed in the National Mental Health Commission’s National Workplace Initiative.
They seek to encourage action to protect, respond, and promote the positive aspects of work that contribute to good mental health. This includes a commitment to provide workplaces that are psychologically safe, and which take proactive measures to address safety at work including bullying, harassment, discrimination, sexual misconduct, racism, ageism, homophobia and transphobia.
APRA AMCOS is a signee to the Standards.
I Stand For Respect pledge
More than 200 CEOs from top companies in Australia have signed the Diversity Council of Australia’s #IStandForRespect pledge, including APRA AMCOS’ CEO, Dean Ormston. By signing the pledge our CEO is committed to taking steps in our organisation to address sexual harassment and make the workplace safe for everyone.
