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Policies & procedures

We're committed to fair representation for our members and licensees. These policies and procedures are in place to protect your rights and ensure fair treatment for all.

APRA AMCOS complaints procedure

APRA AMCOS has multiple systems in place to ensure we're providing the best service possible at all times. However, you may wish to comment on an aspect of the conduct or operation of APRA AMCOS.

Read the APRA AMCOS Complaints Policy and Procedure to find out how we ensure complaints are handled in an efficient, transparent and fair manner, or to make a complaint.

APRA AMCOS privacy policy

At APRA AMCOS, we take our privacy obligations seriously. We handle personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Act).

Read the APRA AMCOS privacy policy to find out things like the kinds of personal information we collect, hold, use and disclose, and how we do it.

APRA AMCOS Statement of Expectations

We expect everyone involved with APRA AMCOS to respect others, and to act lawfully, safely and responsibly. These expectations apply to our members, staff, advisory groups, award nominees, award winners and others involved in any APRA AMCOS function, event and program, and to partners and contractors in their dealings with APRA AMCOS.

Read our Statement of Expectations to understand what is not acceptable and how to speak up if you know of breaches to these expectations.

Service Provider Code of Conduct

We like to work with service providers that demonstrate a commitment to the same standards, qualities and values as APRA AMCOS. Read the Service Provider Code of Conduct to find out what they are and how to partner with us.

Child Protection Policy

We are committed to protecting the rights, safety and wellbeing of all children and young people who participate in programs facilitated by APRA AMCOS.

We regularly engage with children and young people through our membership activities and events and through our schools programs, including our SongMakers program.

The Child Protection Policy is intended to protect and empower children and young people who are vital and active participants in APRA programs.