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Policies & procedures

We're committed to fair representation for our members and licensees. These policies and procedures are in place to protect your rights and ensure fair treatment for all.

APRA AMCOS complaints procedure

APRA AMCOS has multiple systems in place to ensure we're providing the best service possible at all times. However, you may wish to comment on an aspect of the conduct or operation of APRA AMCOS.

Read the APRA AMCOS Complaints Policy and Procedure to find out how we ensure complaints are handled in an efficient, transparent and fair manner, or to make a complaint.

APRA AMCOS privacy policy

At APRA AMCOS, we take our privacy obligations seriously. We handle personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Act).

Read the APRA AMCOS privacy policy to find out things like the kinds of personal information we collect, hold, use and disclose, and how we do it.

APRA AMCOS Statement of Expectations

We expect everyone involved with APRA AMCOS to respect others, and to act lawfully, safely and responsibly. These expectations apply to our members, staff, advisory groups, award nominees, award winners and others involved in any APRA AMCOS function, event and program, and to partners and contractors in their dealings with APRA AMCOS.

Read our Statement of Expectations to understand what is not acceptable and how to speak up if you know of breaches to these expectations.

Modern Slavery Statement

Our Modern Slavery Statement explains our commitment to having effective systems and controls in place to safeguard against any form of modern slavery taking place within our business and our supply chains.

This statement is made pursuant to the Modern Slavery Act 2018.

Minimum Standards for a Mentally Healthy Music Industry commitment

Support Act’s Minimum Standards for a Mentally Healthy Music Industry were developed in consultation with representatives from the music industry and regulatory authorities in line with the actions proposed in the National Mental Health Commission’s National Workplace Initiative.

They seek to encourage action to protect, respond, and promote the positive aspects of work that contribute to good mental health. This includes a commitment to provide workplaces that are psychologically safe, and which take proactive measures to address safety at work including bullying, harassment, discrimination, sexual misconduct, racism, ageism, homophobia and transphobia.

APRA AMCOS is a signee to the Standards.